:root {
  color-scheme: light;
  --ink: #18211f;
  --muted: #65716e;
  --canvas: #f4f5f1;
  --panel: #ffffff;
  --line: #d9dfda;
  --teal: #007b70;
  --teal-dark: #005c54;
  --teal-soft: #dff3ef;
  --nav: #17221f;
  --nav-muted: #a7b8b1;
  --blue: #1969b3;
  --blue-soft: #e6f0fb;
  --amber: #9a6500;
  --amber-soft: #fff1cf;
  --red: #b13b32;
  --red-soft: #fbe4e1;
  --green: #197044;
  --green-soft: #e1f3e7;
  --shadow: 0 14px 38px rgba(20, 36, 31, 0.12);
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
}

* { box-sizing: border-box; }
[hidden] { display: none !important; }
body { margin: 0; min-width: 320px; background: var(--canvas); color: var(--ink); }
button, input, textarea, select { font: inherit; }
button { cursor: pointer; }
button:focus-visible, input:focus-visible, textarea:focus-visible, select:focus-visible { outline: 3px solid rgba(0, 123, 112, 0.3); outline-offset: 2px; }
i { width: 18px; height: 18px; stroke-width: 2; }

.app-shell { display: grid; grid-template-columns: 248px minmax(0, 1fr); min-height: 100vh; }
.sidebar { display: flex; flex-direction: column; gap: 24px; padding: 18px 12px 12px; color: #fff; background: var(--nav); }
.brand { display: flex; align-items: center; gap: 10px; padding: 3px 7px; color: #fff; border: 0; background: transparent; text-align: left; line-height: 1.1; letter-spacing: 0; }
.brand img, .kiosk-brand img { width: 34px; height: 34px; border-radius: 6px; object-fit: cover; background: #fff; }
.brand span { font-size: 14px; font-weight: 500; }
.brand strong { color: #b9cbc3; font-weight: 500; }
.nav-list { display: grid; gap: 4px; }
.nav-item, .location-switch, .profile-button { display: flex; align-items: center; gap: 11px; width: 100%; min-height: 42px; padding: 9px 10px; color: var(--nav-muted); border: 0; border-radius: 6px; background: transparent; text-align: left; }
.nav-item:hover, .location-switch:hover, .profile-button:hover { background: rgba(255,255,255,0.07); color: #fff; }
.nav-item.active { color: #fff; background: rgba(101, 210, 186, 0.16); }
.nav-item span { flex: 1; font-size: 14px; }
.nav-item b { display: grid; min-width: 21px; min-height: 21px; place-items: center; padding: 0 5px; color: #cbf5e8; border-radius: 10px; background: rgba(104, 211, 183, 0.19); font-size: 12px; }
.sidebar-spacer { flex: 1; }
.sidebar-docs { display: grid; gap: 4px; padding-top: 12px; border-top: 1px solid rgba(255,255,255,0.1); }
.sidebar-docs p { margin: 0 0 2px; padding: 0 10px; color: #8fa39b; font-size: 10px; font-weight: 750; letter-spacing: 0.08em; text-transform: uppercase; }
.sidebar-docs a { display: flex; align-items: center; gap: 11px; min-height: 34px; padding: 7px 10px; color: var(--nav-muted); border-radius: 6px; text-decoration: none; }
.sidebar-docs a:hover { color: #fff; background: rgba(255,255,255,0.07); }
.sidebar-docs i { width: 16px; height: 16px; }
.location-switch { align-items: center; padding: 10px; font-size: 13px; line-height: 1.35; }
.location-switch > span:nth-child(2) { flex: 1; }
.location-switch small, .profile-button small { display: block; color: var(--nav-muted); font-size: 11px; }
.location-switch i, .profile-button > i { width: 16px; color: var(--nav-muted); }
.location-dot, .live-dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #51c08a; box-shadow: 0 0 0 3px rgba(81, 192, 138, 0.13); }
.profile-button { gap: 9px; padding-top: 12px; border-top: 1px solid rgba(255,255,255,0.1); border-radius: 0; }
.profile-button > span:nth-child(2) { flex: 1; color: #fff; font-size: 13px; }
.avatar { display: grid; flex: 0 0 32px; width: 32px; height: 32px; place-items: center; color: #fff; border-radius: 50%; background: #2e7c72; font-size: 11px; font-weight: 700; }

.work-area { min-width: 0; }
.topbar { display: flex; align-items: center; justify-content: space-between; min-height: 68px; padding: 0 32px; border-bottom: 1px solid var(--line); background: rgba(255,255,255,0.9); }
.crumbs, .topbar-actions { display: flex; align-items: center; gap: 9px; }
.crumbs { color: var(--muted); font-size: 13px; }
.crumbs i { width: 15px; height: 15px; }
.crumbs strong { color: var(--ink); font-weight: 650; }
.topbar-actions { gap: 10px; }
.preview-switch { display: flex; align-items: center; gap: 8px; min-height: 38px; padding: 0 10px; border: 1px solid var(--line); border-radius: 6px; background: #fff; color: var(--muted); font-size: 12px; font-weight: 700; }
.preview-switch i { width: 16px; height: 16px; color: var(--teal); }
.preview-switch select { min-height: 30px; max-width: 160px; border: 0; background: transparent; color: var(--ink); font-size: 12px; font-weight: 700; letter-spacing: 0; }
.preview-banner { display: flex; align-items: center; gap: 9px; min-height: 38px; padding: 8px 32px; border-bottom: 1px solid #ecd48f; background: #fff7dd; color: #6f4e00; font-size: 13px; font-weight: 700; }
.preview-banner i { width: 17px; height: 17px; }
.preview-banner[hidden] { display: none; }
.icon-button { position: relative; display: inline-grid; width: 36px; height: 36px; place-items: center; color: var(--muted); border: 1px solid var(--line); border-radius: 6px; background: var(--panel); }
.icon-button:hover { color: var(--ink); border-color: #b7c5be; }
.alert-dot { position: absolute; top: 7px; right: 7px; width: 7px; height: 7px; border: 1px solid #fff; border-radius: 50%; background: var(--red); }
.command-button { display: inline-flex; align-items: center; justify-content: center; gap: 8px; min-height: 38px; padding: 0 13px; color: #fff; border: 1px solid var(--teal); border-radius: 6px; background: var(--teal); font-size: 13px; font-weight: 700; letter-spacing: 0; }
.command-button:hover { background: var(--teal-dark); border-color: var(--teal-dark); }
.command-button i { width: 17px; height: 17px; }

main { padding: 30px 32px 42px; }
.view { display: none; }
.view.active { display: block; }
.page-heading { display: flex; align-items: end; justify-content: space-between; margin-bottom: 24px; }
.eyebrow { margin: 0 0 7px; color: var(--muted); font-size: 11px; font-weight: 750; letter-spacing: 0.08em; text-transform: uppercase; }
h1, h2, p { margin-top: 0; }
h1 { margin-bottom: 0; font-size: 28px; line-height: 1.12; letter-spacing: 0; }
h2 { margin-bottom: 0; font-size: 20px; line-height: 1.2; letter-spacing: 0; }
.queue-state { display: flex; align-items: center; gap: 8px; color: var(--muted); font-size: 13px; }

.metrics { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); margin-bottom: 22px; border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); background: var(--panel); }
#dashboardMetrics { grid-template-columns: repeat(5, minmax(0, 1fr)); }
.metric { min-height: 100px; padding: 17px 18px; border-right: 1px solid var(--line); }
.metric:last-child { border-right: 0; }
.metric span, .metric small { display: block; color: var(--muted); font-size: 12px; }
.metric strong { display: block; margin: 5px 0 3px; font-size: 24px; line-height: 1; }
.metric small { font-size: 11px; }

.workspace-grid { display: grid; grid-template-columns: minmax(560px, 1.6fr) minmax(320px, 0.95fr); gap: 20px; align-items: start; }
.queue-panel, .detail-panel, .my-work-list, .status-box, .settings-panel { min-width: 0; border: 1px solid var(--line); border-radius: 6px; background: var(--panel); }
.panel-toolbar { display: flex; align-items: center; gap: 10px; padding: 12px; border-bottom: 1px solid var(--line); }
.queue-filters { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; padding: 12px; border-bottom: 1px solid var(--line); background: #fbfcfa; }
.queue-filters label { display: grid; gap: 5px; color: var(--muted); font-size: 10px; font-weight: 750; letter-spacing: 0.06em; text-transform: uppercase; }
.queue-filters select { width: 100%; min-height: 34px; padding: 0 8px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 12px; font-weight: 550; letter-spacing: 0; text-transform: none; }
.segmented-control { display: inline-flex; padding: 3px; border: 1px solid var(--line); border-radius: 6px; background: #f8f9f7; }
.segmented-control button, .priority { min-height: 30px; padding: 0 10px; color: var(--muted); border: 0; border-radius: 4px; background: transparent; font-size: 12px; font-weight: 650; }
.segmented-control button.selected { color: var(--ink); background: #fff; box-shadow: 0 1px 2px rgba(22, 37, 31, 0.12); }
.search-field { display: flex; flex: 1; align-items: center; gap: 7px; min-width: 120px; height: 36px; padding: 0 9px; color: var(--muted); border: 1px solid var(--line); border-radius: 6px; }
.search-field i { width: 16px; height: 16px; }
.search-field input { width: 100%; border: 0; outline: 0; color: var(--ink); background: transparent; font-size: 13px; }
.ticket-table-wrap { max-width: 100%; overflow: auto; }
.ticket-table { width: 100%; min-width: 920px; border-collapse: collapse; text-align: left; }
.ticket-table th { padding: 10px 14px; color: var(--muted); background: #fafbf9; font-size: 10px; font-weight: 750; letter-spacing: 0.07em; text-transform: uppercase; }
.ticket-table td { height: 64px; padding: 9px 14px; border-top: 1px solid #edf0ed; vertical-align: middle; font-size: 12px; }
.ticket-row { cursor: pointer; }
.ticket-row:hover { background: #f7fbf9; }
.ticket-row.selected { background: #ecf8f5; box-shadow: inset 3px 0 0 var(--teal); }
.ticket-subject { display: flex; gap: 9px; align-items: start; }
.ticket-subject strong { display: block; max-width: 260px; overflow: hidden; color: var(--ink); font-size: 13px; font-weight: 700; text-overflow: ellipsis; white-space: nowrap; }
.ticket-subject small, .owner-cell small { display: block; margin-top: 3px; color: var(--muted); font-size: 11px; }
.ticket-id { color: var(--teal-dark); font-size: 11px; font-weight: 750; }
.issue-icon { display: grid; flex: 0 0 28px; width: 28px; height: 28px; place-items: center; border-radius: 5px; background: var(--blue-soft); color: var(--blue); }
.issue-icon.finance { background: var(--amber-soft); color: var(--amber); }
.issue-icon.hr { background: #f2eafa; color: #71429b; }
.issue-icon.facilities { background: var(--green-soft); color: var(--green); }
.issue-icon.maintenance { background: #fff5e7; color: #8a5c12; }
.issue-icon.van { background: #e8eef8; color: #355c9a; }
.issue-icon.email { background: #ecf1e7; color: #587830; }
.issue-icon.projects { background: #edf0fb; color: #4d5494; }
.issue-icon.email-request { background: #fcebea; color: #a43e38; }
.issue-icon.service { background: #e8f6f1; color: #10735f; }
.issue-icon.support { background: #eef2ff; color: #4758a7; }
.issue-icon.benefits { background: #e7f3f2; color: #0f766e; }
.issue-icon.assignment { background: #eef2ff; color: #4758a7; }
.issue-icon.events { background: #fff0e0; color: #9a5a18; }
.issue-icon.buyers { background: #f1edf8; color: #5d4688; }
.issue-icon.tracker { background: #e8f6f1; color: #2d7b62; }
.owner-cell { white-space: nowrap; }
.owner-cell span { font-weight: 650; }
.state-pill, .priority-pill { display: inline-flex; align-items: center; width: fit-content; min-height: 23px; padding: 2px 7px; border-radius: 12px; font-size: 10px; font-weight: 750; white-space: nowrap; }
.priority-stack { display: flex; flex-direction: column; align-items: flex-start; gap: 4px; }
.state-new { color: var(--blue); background: var(--blue-soft); }
.state-progress { color: var(--amber); background: var(--amber-soft); }
.state-waiting { color: #71429b; background: #f2eafa; }
.state-routed { color: var(--green); background: var(--green-soft); }
.state-closed { color: #53645e; background: #e9eeea; }
.priority-urgent { color: var(--red); background: var(--red-soft); }
.priority-normal { color: var(--blue); background: var(--blue-soft); }
.ops-p1 { color: var(--red); background: var(--red-soft); }
.ops-p2 { color: var(--amber); background: var(--amber-soft); }
.ops-p3, .ops-unranked { color: #53645e; background: #e9eeea; }
.queue-priority-cell { display: grid; gap: 5px; align-items: start; }
.queue-rank-select { width: 142px; min-height: 30px; padding: 0 7px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 11px; font-weight: 650; }
.row-action-cell { width: 92px; }
.row-action-button { display: inline-flex; align-items: center; justify-content: center; gap: 5px; min-height: 30px; padding: 0 9px; color: var(--teal-dark); border: 1px solid var(--teal); border-radius: 5px; background: #fff; font-size: 11px; font-weight: 750; cursor: pointer; }
.row-action-button:hover { background: var(--teal-soft); }
.row-action-button i { width: 14px; height: 14px; }
.row-action-hint { color: var(--muted); font-size: 11px; white-space: nowrap; }

.settings-view { max-width: 980px; }
.settings-panel { display: grid; gap: 0; overflow: hidden; }
.settings-panel section { display: grid; gap: 14px; padding: 22px; border-bottom: 1px solid var(--line); }
.settings-panel h2 { font-size: 18px; }
.settings-panel p { margin: 0; color: var(--muted); font-size: 13px; line-height: 1.5; }
.settings-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; }
.settings-grid label { display: grid; gap: 6px; color: var(--muted); font-size: 11px; font-weight: 750; letter-spacing: 0.06em; text-transform: uppercase; }
.settings-grid input, .settings-grid select { width: 100%; min-height: 38px; padding: 0 10px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 13px; font-weight: 550; letter-spacing: 0; text-transform: none; }
.notification-options { display: grid; gap: 10px; padding: 12px; border: 1px solid var(--line); border-radius: 6px; background: #fbfcfa; }
.notification-options p { margin: 0 0 2px; color: var(--ink); font-size: 13px; font-weight: 750; }
.notification-options span { display: block; color: var(--muted); font-size: 12px; line-height: 1.45; }
.public-email-event-grid { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.notification-choice-grid { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 8px; }
.notification-choice-grid .checkbox-field { min-height: 36px; padding: 8px 9px; border: 1px solid var(--line); border-radius: 5px; background: #fff; }
.notification-choice-grid .disabled-option { color: #8a9691; background: #f3f5f2; cursor: not-allowed; }
.notification-choice-grid .disabled-option input { cursor: not-allowed; }
.settings-notification-grid { grid-template-columns: repeat(5, minmax(0, 1fr)); }
#settingsSavedMessage { color: var(--green); font-size: 13px; font-weight: 700; }

.detail-panel { overflow: hidden; }
.detail-top { padding: 18px 18px 15px; border-bottom: 1px solid var(--line); }
.detail-meta { display: flex; align-items: center; justify-content: space-between; gap: 8px; margin-bottom: 12px; }
.detail-badges { display: flex; align-items: center; justify-content: flex-end; flex-wrap: wrap; gap: 6px; }
.detail-badges .priority-stack { flex-direction: row; flex-wrap: wrap; justify-content: flex-end; }
.detail-id { color: var(--teal-dark); font-size: 11px; font-weight: 800; letter-spacing: 0.04em; }
.detail-title { margin: 0 0 8px; font-size: 19px; line-height: 1.25; }
.detail-caption { margin: 0; color: var(--muted); font-size: 12px; line-height: 1.45; }
.detail-section { padding: 15px 18px; border-bottom: 1px solid var(--line); }
.detail-section:last-child { border-bottom: 0; }
.detail-section h3 { margin: 0 0 10px; font-size: 11px; letter-spacing: 0.07em; text-transform: uppercase; }
.field-list { display: grid; gap: 10px; }
.field-row { display: flex; align-items: center; justify-content: space-between; gap: 14px; color: var(--muted); font-size: 12px; }
.field-row strong { max-width: 64%; color: var(--ink); font-size: 12px; font-weight: 700; text-align: right; word-break: break-word; }
.location-address { display: block; margin-top: 3px; overflow-wrap: anywhere; word-break: break-word; color: var(--muted); font-size: 11px; font-weight: 550; line-height: 1.35; }
.assignee-control { width: 160px; max-width: 65%; min-height: 32px; padding: 0 8px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 12px; }
.assignee-control:disabled { color: #8a9691; background: #f3f5f2; }
.route-assignment-row { margin-top: -4px; justify-content: flex-end; }
.route-inline-button { min-height: 32px; padding: 0 10px; font-size: 12px; }
.timeline { display: grid; gap: 0; }
.timeline-item { position: relative; display: flex; justify-content: space-between; gap: 10px; padding: 0 0 14px 18px; color: var(--muted); font-size: 12px; line-height: 1.35; }
.timeline-item:last-child { padding-bottom: 0; }
.timeline-item::before { content: ""; position: absolute; left: 0; top: 4px; width: 7px; height: 7px; border-radius: 50%; background: var(--teal); }
.timeline-item:not(:last-child)::after { content: ""; position: absolute; left: 3px; top: 12px; width: 1px; height: calc(100% - 4px); background: var(--line); }
.timeline-copy { min-width: 0; }
.timeline-copy span { display: block; margin-top: 2px; }
.timeline-item strong { display: block; color: var(--ink); font-weight: 700; }
.activity-undone { margin-left: 5px; color: #53645e; font-size: 10px; font-weight: 750; }
.activity-controls { display: flex; flex: 0 0 auto; gap: 4px; }
.icon-button.mini { width: 28px; height: 28px; }
.icon-button.mini i { width: 14px; height: 14px; }
.icon-button.danger { color: var(--red); }
.icon-button:disabled { cursor: not-allowed; opacity: 0.38; }
.detail-actions { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; }
.secondary-button, .text-button { display: inline-flex; align-items: center; justify-content: center; gap: 7px; min-height: 36px; padding: 0 10px; color: var(--teal-dark); border: 1px solid var(--line); border-radius: 6px; background: #fff; font-size: 12px; font-weight: 700; }
.secondary-button:hover, .text-button:hover { border-color: var(--teal); background: var(--teal-soft); }
.secondary-button:disabled, .text-button:disabled { cursor: not-allowed; opacity: 0.48; }
.notes-list { display: grid; gap: 9px; }
.note-item { padding: 10px; border: 1px solid #edf0ed; border-radius: 6px; background: #fbfcfa; }
.note-item div { display: flex; justify-content: space-between; gap: 10px; color: var(--muted); font-size: 11px; }
.note-author { display: inline-flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.note-item strong { color: var(--ink); }
.note-item time { color: #8a9691; }
.note-item p, .empty-note { margin: 7px 0 0; color: var(--muted); font-size: 12px; line-height: 1.45; }
.note-form { display: grid; gap: 9px; margin-top: 12px; }
.note-form label { display: grid; gap: 7px; font-size: 12px; font-weight: 750; }
.note-form textarea { width: 100%; min-height: 84px; padding: 9px 10px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; resize: vertical; }
.note-form button { justify-self: start; }
.note-public-toggle { justify-self: start; min-height: 34px; }
.reminder-fields { display: grid; grid-template-columns: 1fr 1fr; gap: 9px; padding: 10px; border: 1px solid #dbe5df; border-radius: 6px; background: #f8fbf8; }
.reminder-fields[hidden] { display: none !important; }
.reminder-fields input, .reminder-fields select { width: 100%; min-height: 36px; padding: 8px 9px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; }
.reminder-fields .form-span, .reminder-fields small { grid-column: 1 / -1; }
.reminder-fields small { color: var(--muted); font-size: 11px; line-height: 1.45; }
.attachment-field input[type="file"], .attachment-upload-form input[type="file"] { width: 100%; min-height: 38px; padding: 8px; border: 1px dashed #b9c7c1; border-radius: 6px; background: #fbfcfa; color: var(--muted); font-size: 12px; }
.attachment-list { display: grid; gap: 8px; }
.attachment-item { display: flex; align-items: center; gap: 9px; width: 100%; min-height: 44px; padding: 9px 10px; color: var(--ink); border: 1px solid #edf0ed; border-radius: 6px; background: #fbfcfa; text-align: left; text-decoration: none; }
.attachment-item:hover { border-color: var(--teal); background: var(--teal-soft); }
.attachment-item i { flex: 0 0 18px; color: var(--teal-dark); }
.attachment-item span { min-width: 0; }
.attachment-item strong { display: block; overflow: hidden; font-size: 12px; font-weight: 750; text-overflow: ellipsis; white-space: nowrap; }
.attachment-item small { display: block; margin-top: 2px; color: var(--muted); font-size: 11px; }
.public-attachment-button { cursor: pointer; font: inherit; }
.attachment-upload-form { display: grid; gap: 9px; margin-top: 12px; }
.attachment-upload-form label { display: grid; gap: 7px; font-size: 12px; font-weight: 750; }
.attachment-upload-form button { justify-self: start; }

.dashboard-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(340px, 0.85fr); gap: 20px; align-items: start; }
.dashboard-panel, .my-work-list, .termination-list, .team-queue-board { overflow: hidden; min-width: 0; border: 1px solid var(--line); border-radius: 6px; background: var(--panel); }
.panel-heading { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 15px 18px; border-bottom: 1px solid var(--line); }
.panel-heading h2 { font-size: 16px; }
.panel-heading span { color: var(--muted); font-size: 12px; font-weight: 700; }
.dashboard-list { display: grid; }
.dashboard-row { display: grid; grid-template-columns: minmax(0, 1fr) 76px 92px; align-items: center; gap: 12px; min-height: 58px; padding: 12px 18px; border-bottom: 1px solid #edf0ed; }
.dashboard-row:last-child { border-bottom: 0; }
.dashboard-row strong { display: block; font-size: 13px; }
.dashboard-row small { display: block; margin-top: 3px; color: var(--muted); font-size: 11px; }
.dashboard-row .bar { height: 6px; overflow: hidden; border-radius: 3px; background: #e7ece8; }
.dashboard-row .bar span { display: block; height: 100%; background: var(--teal); }
.dashboard-row b { justify-self: end; font-size: 13px; }
.project-board { display: grid; grid-template-columns: minmax(0, 1fr); gap: 26px; min-width: 0; }
.project-location-group { display: grid; grid-template-columns: minmax(0, 1fr); gap: 13px; min-width: 0; padding-top: 22px; border-top: 1px solid var(--line); }
.project-location-group:first-child { padding-top: 0; border-top: 0; }
.project-location-heading { display: flex; align-items: end; justify-content: space-between; gap: 16px; }
.project-location-heading > div { min-width: 0; max-width: 100%; }
.project-location-heading h2 { overflow-wrap: anywhere; font-size: 18px; }
.project-location-heading > span { color: var(--muted); font-size: 12px; font-weight: 750; white-space: nowrap; }
.project-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; align-items: start; }
.project-card { display: grid; gap: 13px; min-width: 0; padding: 16px; border: 1px solid var(--line); border-radius: 6px; background: var(--panel); box-shadow: 0 7px 18px rgba(20, 36, 31, 0.05); }
.project-card-head { display: grid; grid-template-columns: minmax(0, 1fr) 174px; gap: 14px; align-items: start; min-width: 0; }
.project-card-head > div { min-width: 0; }
.project-card h2 { margin: 4px 0 5px; overflow-wrap: anywhere; font-size: 16px; }
.project-card-head p, .project-summary, .project-location-detail, .project-progress-copy { min-width: 0; margin: 0; overflow-wrap: anywhere; color: var(--muted); font-size: 12px; line-height: 1.45; }
.project-status-field, .project-edit-field { display: grid; gap: 5px; min-width: 0; color: var(--muted); font-size: 10px; font-weight: 750; letter-spacing: 0.06em; text-transform: uppercase; }
.project-status-field select, .project-edit-field input, .project-edit-field select, .project-edit-field textarea { width: 100%; min-height: 34px; padding: 0 8px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 12px; font-weight: 600; letter-spacing: 0; text-transform: none; }
.project-edit-field textarea { min-height: 68px; padding: 8px; resize: vertical; line-height: 1.45; }
.project-status-field select:disabled, .project-edit-field input:disabled, .project-edit-field select:disabled, .project-edit-field textarea:disabled { color: #8a9691; background: #f3f5f2; }
.project-control-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; }
.project-meta { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.project-meta > span:last-child { color: var(--muted); font-size: 11px; font-weight: 650; }
.project-progress-bar { height: 7px; overflow: hidden; border-radius: 4px; background: #e7ece8; }
.project-progress-bar span { display: block; height: 100%; border-radius: inherit; background: var(--teal); }
.project-checklist { display: grid; gap: 0; padding: 0; margin: 0; border-top: 1px solid #edf0ed; list-style: none; }
.project-checklist li { min-width: 0; color: var(--muted); font-size: 12px; line-height: 1.35; }
.project-task-item { display: grid; gap: 8px; padding: 11px 0; border-bottom: 1px solid #edf0ed; }
.project-checklist li.done { color: #33453f; }
.project-check-item { display: grid; grid-template-columns: 18px 19px minmax(0, 1fr); gap: 7px; align-items: start; min-width: 0; cursor: pointer; }
.project-check-item input { width: 16px; height: 16px; margin: 1px 0 0; accent-color: var(--teal); }
.project-check-item input:disabled { cursor: not-allowed; }
.project-check-item span:last-child { min-width: 0; overflow-wrap: anywhere; }
.check-dot { display: grid; width: 17px; height: 17px; place-items: center; color: #95a49e; }
.check-dot i { width: 15px; height: 15px; }
.project-checklist li.done .check-dot { color: var(--green); }
.project-task-route-form { display: grid; grid-template-columns: minmax(130px, 1fr) 96px auto; gap: 8px; align-items: end; padding-left: 44px; }
.project-task-route-form label { display: grid; gap: 4px; min-width: 0; color: var(--muted); font-size: 9px; font-weight: 750; letter-spacing: 0.06em; text-transform: uppercase; }
.project-task-route-form select { width: 100%; min-width: 0; min-height: 34px; padding: 0 7px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 11px; font-weight: 600; letter-spacing: 0; text-transform: none; }
.project-task-route-form select:disabled { color: #8a9691; background: #f3f5f2; cursor: not-allowed; }
.project-task-route-button { min-height: 34px; padding: 0 9px; white-space: nowrap; }
.project-task-ticket-meta { display: flex; align-items: center; flex-wrap: wrap; gap: 7px; min-width: 0; padding-left: 44px; }
.project-task-ticket-meta small { min-width: 0; overflow-wrap: anywhere; color: #7b8984; font-size: 10px; }
.project-task-ticket-link, .project-task-ticket-id { display: inline-flex; align-items: center; gap: 5px; color: var(--teal-dark); font-size: 10px; font-weight: 800; }
.project-task-ticket-link { padding: 0; border: 0; background: transparent; cursor: pointer; }
.project-task-ticket-link:hover { text-decoration: underline; }
.project-task-ticket-link i, .project-task-ticket-id i { width: 13px; height: 13px; }
.project-task-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px; align-items: center; }
.project-task-form input { min-width: 0; min-height: 36px; padding: 0 9px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 12px; }
.project-task-form input:disabled, .project-note-form textarea:disabled { color: #8a9691; background: #f3f5f2; }
.project-notes { display: grid; gap: 9px; padding-top: 2px; }
.project-notes h3 { margin: 0; color: var(--muted); font-size: 10px; font-weight: 750; letter-spacing: 0.07em; text-transform: uppercase; }
.project-note-list { display: grid; gap: 8px; }
.project-note { padding: 9px 10px; border: 1px solid #edf0ed; border-radius: 6px; background: #fbfcfa; }
.project-note div { display: flex; justify-content: space-between; gap: 8px; color: var(--muted); font-size: 11px; }
.project-note strong { color: var(--ink); }
.project-note time { color: #8a9691; white-space: nowrap; }
.project-note p { margin: 6px 0 0; overflow-wrap: anywhere; color: var(--muted); font-size: 12px; line-height: 1.45; }
.project-note-form { display: grid; gap: 8px; }
.project-note-form textarea { width: 100%; min-height: 62px; padding: 8px 9px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; resize: vertical; font-size: 12px; line-height: 1.45; }
.project-note-form button, .project-task-form button { justify-self: start; white-space: nowrap; }
.state-pill.project-planning { color: #53645e; background: #e9eeea; }
.state-pill.project-review { color: #71429b; background: #f2eafa; }
.state-pill.project-progress { color: var(--amber); background: var(--amber-soft); }
.state-pill.project-blocked { color: var(--red); background: var(--red-soft); }
.state-pill.project-complete { color: var(--green); background: var(--green-soft); }
.team-queue-board { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); }
.owner-queue { min-width: 0; padding: 16px 18px; border-right: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.owner-queue:nth-child(2n) { border-right: 0; }
.owner-queue h2 { margin-bottom: 4px; font-size: 16px; }
.owner-queue > p { margin: 0 0 12px; color: var(--muted); font-size: 12px; }
.owner-queue ul { display: grid; gap: 8px; padding: 0; margin: 0; list-style: none; }
.owner-queue li { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px; align-items: center; padding: 9px 10px; border: 1px solid #edf0ed; border-radius: 6px; background: #fbfcfa; cursor: pointer; }
.owner-queue li:hover { border-color: var(--teal); background: var(--teal-soft); }
.owner-queue strong { overflow: hidden; font-size: 12px; text-overflow: ellipsis; white-space: nowrap; }
.owner-queue small { display: block; margin-top: 2px; color: var(--muted); font-size: 11px; }
.work-item { display: grid; grid-template-columns: minmax(0, 1fr) 130px 178px 186px 44px; align-items: center; gap: 14px; min-height: 76px; padding: 14px 18px; border-bottom: 1px solid var(--line); }
.work-item:last-child { border-bottom: 0; }
.work-item h2 { margin: 4px 0 0; font-size: 15px; }
.work-item p { margin: 4px 0 0; color: var(--muted); font-size: 12px; }
.work-priority { display: grid; gap: 5px; }
.work-priority span { color: var(--muted); font-size: 10px; font-weight: 750; letter-spacing: 0.06em; text-transform: uppercase; }
.work-priority select { width: 100%; min-height: 34px; padding: 0 8px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 12px; }
.termination-item { display: grid; grid-template-columns: minmax(0, 1fr) 150px 190px 190px 120px; align-items: center; gap: 16px; min-height: 82px; padding: 14px 18px; border-bottom: 1px solid var(--line); }
.termination-item:last-child { border-bottom: 0; }
.termination-item h2 { margin: 3px 0 0; font-size: 15px; }
.termination-item p { margin: 4px 0 0; color: var(--muted); font-size: 12px; }
.account-stack { display: flex; flex-wrap: wrap; gap: 5px; }
.account-pill { display: inline-flex; align-items: center; min-height: 23px; padding: 2px 7px; border-radius: 12px; color: #53645e; background: #e9eeea; font-size: 10px; font-weight: 750; }
.account-pill.done { color: var(--green); background: var(--green-soft); }
.account-pill.pending { color: var(--amber); background: var(--amber-soft); }

.kiosk-view { max-width: 1050px; margin: -30px auto -42px; min-height: calc(100vh - 68px); background: #f7f8f5; }
.kiosk-topbar { display: grid; grid-template-columns: 1fr auto 1fr; align-items: center; min-height: 68px; padding: 0 30px; color: #fff; background: var(--nav); }
.kiosk-brand { display: flex; align-items: center; gap: 9px; font-weight: 750; }
.kiosk-brand img { width: 30px; height: 30px; }
.kiosk-location { display: flex; align-items: center; gap: 8px; color: #dceae4; font-size: 13px; font-weight: 650; }
.kiosk-topbar .inverse { justify-self: end; color: #dceae4; border-color: rgba(255,255,255,0.24); background: transparent; }
.kiosk-content { max-width: 820px; padding: 54px 28px 46px; margin: 0 auto; }
.kiosk-intro { max-width: 580px; margin-bottom: 32px; }
.kiosk-intro h1 { margin-bottom: 10px; font-size: 34px; }
.kiosk-intro > p:last-child { margin: 0; color: var(--muted); font-size: 16px; line-height: 1.5; }
.ticket-form { border: 1px solid var(--line); border-radius: 7px; background: #fff; box-shadow: 0 7px 20px rgba(20, 36, 31, 0.06); }
.ticket-form fieldset { margin: 0; padding: 21px 22px 20px; border: 0; border-bottom: 1px solid var(--line); }
.ticket-form legend { padding: 0; color: var(--ink); font-size: 13px; font-weight: 750; }
.request-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; margin-top: 12px; }
.request-type { display: grid; min-height: 100px; align-content: start; gap: 14px; padding: 15px; color: var(--muted); border: 1px solid var(--line); border-radius: 6px; background: #fff; text-align: left; }
.request-type i { width: 21px; height: 21px; color: var(--teal); }
.request-type span { font-size: 12px; font-weight: 750; line-height: 1.25; }
.request-type:hover, .request-type.selected { color: var(--teal-dark); border-color: var(--teal); background: var(--teal-soft); }
.form-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 18px; padding: 22px; }
.form-grid label, .tracking-form label { display: grid; gap: 7px; color: var(--ink); font-size: 12px; font-weight: 750; }
.form-grid input, .form-grid select, .form-grid textarea, .tracking-form input { width: 100%; min-height: 40px; padding: 8px 10px; color: var(--ink); border: 1px solid var(--line); border-radius: 5px; background: #fff; font-size: 14px; font-weight: 450; }
.form-grid input::placeholder, .form-grid textarea::placeholder { color: #9aa5a2; }
.field-hint { color: var(--muted); font-size: 11px; font-weight: 550; line-height: 1.35; }
.field-hint:empty { display: none; }
.form-grid textarea { min-height: 102px; resize: vertical; line-height: 1.45; }
.form-span { grid-column: 1 / -1; }
.request-custom-fields { padding: 14px; border: 1px solid var(--line); border-radius: 6px; background: #f7faf8; }
.custom-field-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.custom-field-grid .form-span { grid-column: 1 / -1; }
.checkbox-field { align-self: end; display: flex !important; min-height: 40px; grid-template-columns: auto !important; align-items: center; gap: 9px !important; padding: 9px 10px; border: 1px solid var(--line); border-radius: 5px; background: #fbfcfa; }
.checkbox-field input { width: 17px; min-height: auto; height: 17px; padding: 0; }
.calendar-preview { display: grid; grid-template-columns: 74px minmax(0, 1fr); gap: 14px; align-items: stretch; padding: 13px; border: 1px solid #cfe0d7; border-radius: 6px; background: #f8fbf8; }
.calendar-preview[hidden] { display: none !important; }
.calendar-preview-date { display: grid; align-content: center; justify-items: center; min-height: 78px; border: 1px solid var(--line); border-radius: 6px; background: #fff; }
.calendar-preview-date span { color: var(--teal-dark); font-size: 10px; font-weight: 800; letter-spacing: 0.07em; }
.calendar-preview-date strong { margin-top: 4px; font-size: 28px; line-height: 1; }
.calendar-preview-copy { display: grid; gap: 10px; min-width: 0; }
.calendar-preview-head { display: flex; align-items: start; justify-content: space-between; gap: 10px; min-width: 0; }
.calendar-preview-head h3 { margin: 0; overflow-wrap: anywhere; font-size: 14px; line-height: 1.25; text-transform: none; letter-spacing: 0; }
.calendar-preview-head .eyebrow { margin-bottom: 4px; }
.calendar-preview-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 7px 12px; color: var(--muted); font-size: 12px; }
.calendar-preview-grid span { display: inline-flex; align-items: center; gap: 6px; min-width: 0; overflow-wrap: anywhere; }
.calendar-preview-grid i { flex: 0 0 15px; width: 15px; height: 15px; color: var(--teal); }
.calendar-preview-actions { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.calendar-link-button { text-decoration: none; }
.detail-calendar-card { padding: 12px; }
.calendar-embed { overflow: hidden; min-height: 360px; border: 1px solid var(--line); border-radius: 6px; background: #fff; }
.calendar-embed[hidden] { display: none !important; }
.calendar-embed iframe { display: block; width: 100%; height: min(62vh, 560px); min-height: 360px; border: 0; }
.priority-options { display: flex; gap: 6px; }
.priority { min-width: 82px; border: 1px solid var(--line); background: #fff; }
.priority.selected { color: var(--teal-dark); border-color: var(--teal); background: var(--teal-soft); }
.priority[data-priority="Urgent"].selected { color: var(--red); border-color: var(--red); background: var(--red-soft); }
.form-footer { display: flex; align-items: center; justify-content: space-between; gap: 18px; padding: 16px 22px; border-top: 1px solid var(--line); }
.form-footer span { display: flex; align-items: center; gap: 7px; color: var(--muted); font-size: 12px; line-height: 1.4; }
.form-footer span i { width: 17px; color: var(--green); }
.submit-button { min-width: 152px; }
.tracking-link { display: inline-flex; align-items: center; gap: 7px; padding: 0; margin: 18px 0 0; color: var(--teal-dark); border: 0; background: transparent; font-size: 13px; font-weight: 750; }
.tracking-link:hover { text-decoration: underline; }

.status-view { max-width: 750px; margin: 50px auto; }
.status-box { padding: 28px; }
.status-box > div:first-child p:last-child { margin: 9px 0 0; color: var(--muted); font-size: 14px; }
.tracking-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; align-items: end; margin: 25px 0; padding: 18px; border: 1px solid var(--line); border-radius: 6px; background: #fafbf9; }
.tracked-ticket { min-height: 110px; }
.tracked-ticket.empty { display: grid; place-items: center; color: var(--muted); border-top: 1px solid var(--line); font-size: 13px; }
.tracked-head { display: flex; align-items: start; justify-content: space-between; gap: 16px; padding: 17px 0; border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); }
.tracked-head h2 { margin: 6px 0 0; font-size: 17px; }
.tracking-steps { display: grid; grid-template-columns: repeat(4, 1fr); margin-top: 22px; }
.tracking-step { position: relative; padding-top: 22px; color: var(--muted); font-size: 11px; font-weight: 700; text-align: center; }
.tracking-step::before { content: ""; position: absolute; top: 4px; left: 50%; z-index: 1; width: 10px; height: 10px; transform: translateX(-50%); border: 2px solid #cbd4cf; border-radius: 50%; background: #fff; }
.tracking-step:not(:last-child)::after { content: ""; position: absolute; top: 8px; left: 50%; width: 100%; height: 2px; background: #dce3de; }
.tracking-step.done, .tracking-step.current { color: var(--teal-dark); }
.tracking-step.done::before, .tracking-step.current::before { border-color: var(--teal); background: var(--teal); }
.tracking-step.done::after { background: var(--teal); }

.alert-drawer { position: fixed; top: 0; right: 0; z-index: 3; display: none; flex-direction: column; width: min(390px, 92vw); height: 100vh; border-left: 1px solid var(--line); background: #fff; box-shadow: var(--shadow); }
.alert-drawer.open { display: flex; }
.drawer-header { display: flex; align-items: start; justify-content: space-between; padding: 22px; border-bottom: 1px solid var(--line); }
.alert-list { overflow: auto; }
.alert-item { display: flex; gap: 11px; padding: 16px 20px; border-bottom: 1px solid #edf0ed; }
.alert-icon { display: grid; flex: 0 0 30px; width: 30px; height: 30px; place-items: center; color: var(--teal-dark); border-radius: 5px; background: var(--teal-soft); }
.alert-icon i { width: 16px; }
.alert-item h3 { margin: 0 0 4px; font-size: 13px; }
.alert-item p { margin: 0; color: var(--muted); font-size: 12px; line-height: 1.4; }
.alert-item small { display: block; margin-top: 6px; color: var(--teal-dark); font-size: 11px; line-height: 1.35; }
.alert-item time { display: block; margin-top: 6px; color: #9aa5a2; font-size: 11px; }
.scrim { position: fixed; inset: 0; z-index: 2; display: none; background: rgba(17, 29, 25, 0.28); }
.scrim.visible { display: block; }

dialog { width: min(410px, calc(100vw - 32px)); padding: 28px; border: 0; border-radius: 8px; background: #fff; box-shadow: var(--shadow); }
dialog::backdrop { background: rgba(17, 29, 25, 0.38); }
.confirmation-icon { display: grid; width: 44px; height: 44px; place-items: center; margin-bottom: 17px; color: var(--green); border-radius: 50%; background: var(--green-soft); }
.confirmation-icon i { width: 26px; height: 26px; }
dialog > p:not(.eyebrow) { margin: 10px 0 18px; color: var(--muted); font-size: 14px; line-height: 1.5; }
.confirmation-code { padding: 12px; color: var(--teal-dark); border: 1px solid #bee7dc; border-radius: 5px; background: var(--teal-soft); font-size: 17px; font-weight: 800; letter-spacing: 0.06em; text-align: center; }
.dialog-actions { display: flex; justify-content: end; gap: 9px; margin-top: 22px; }
.text-button { border-color: transparent; }

.docs-body { min-height: 100vh; background: var(--canvas); }
.docs-shell { width: min(1120px, calc(100% - 32px)); margin: 0 auto; padding: 40px 0 56px; }
.docs-hero { display: grid; gap: 12px; max-width: 760px; margin-bottom: 28px; }
.docs-hero h1 { margin: 0; font-size: clamp(2rem, 4vw, 3.8rem); line-height: 1; letter-spacing: 0; color: #15201d; }
.docs-hero p { margin: 0; color: var(--muted); font-size: 1rem; line-height: 1.5; }
.docs-hero .text-button { justify-self: start; margin-bottom: 10px; text-decoration: none; }
.docs-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 14px; }
.doc-card { display: grid; align-content: start; gap: 12px; min-height: 270px; padding: 18px; border: 1px solid var(--line); border-radius: 6px; background: var(--panel); box-shadow: var(--shadow); }
.doc-card > svg { width: 28px; height: 28px; color: var(--teal); }
.doc-card h2 { margin: 0; font-size: 1rem; color: #17221f; }
.doc-card p { margin: 0; color: var(--muted); line-height: 1.5; }
.doc-card .command-button { align-self: end; justify-self: start; text-decoration: none; }
.launch-summary { margin-top: 18px; padding: 22px; border-top: 1px solid var(--line); border-bottom: 1px solid var(--line); background: #fbfcfa; }
.launch-summary h2 { margin: 0 0 12px; font-size: 1.2rem; }
.launch-summary ol { display: grid; gap: 8px; margin: 0; padding-left: 20px; color: var(--muted); line-height: 1.5; }

.public-body { min-height: 100vh; background: #050505; }
.public-shell { width: min(1240px, calc(100% - 32px)); margin: 0 auto; padding: 22px 0 52px; }
.public-topbar { display: flex; align-items: center; justify-content: space-between; gap: 18px; min-height: 64px; margin-bottom: 18px; }
.public-brand { display: flex; align-items: center; gap: 11px; min-width: 0; }
.public-brand img { width: 40px; height: 40px; border-radius: 6px; object-fit: cover; background: #fff; }
.public-brand strong, .public-brand span { display: block; }
.public-brand strong { color: #fff; font-size: 17px; line-height: 1.1; }
.public-brand span { margin-top: 3px; color: #fff; font-size: 12px; font-weight: 650; }
.public-topbar .queue-state { color: #fff; }
.public-topbar .text-button { text-decoration: none; background: #fff; }
.public-grid { display: grid; grid-template-columns: minmax(0, 1fr) minmax(320px, 0.42fr); gap: 18px; align-items: start; }
.public-panel { overflow: hidden; border: 1px solid var(--line); border-radius: 7px; background: #fff; box-shadow: 0 8px 24px rgba(20, 36, 31, 0.08); }
.public-panel-heading { padding: 20px 22px 16px; border-bottom: 1px solid var(--line); }
.public-panel-heading h1 { font-size: 30px; }
.public-panel-heading h2 { font-size: 19px; }
.public-ticket-form { border: 0; border-radius: 0; box-shadow: none; }
.public-ticket-form .request-grid { grid-template-columns: repeat(3, minmax(0, 1fr)); }
#publicLocation:invalid { color: #7d8985; }
#publicLocation option { color: var(--ink); }
.public-side { display: grid; gap: 14px; }
.status-card { min-height: 340px; }
.public-tracking-form { grid-template-columns: 1fr auto; margin: 0; border: 0; border-bottom: 1px solid var(--line); border-radius: 0; }
.tracking-help { margin: 0; padding: 14px 18px 4px; color: var(--muted); font-size: 12px; line-height: 1.45; text-align: center; }
.public-ticket-result { min-height: 150px; padding: 0 18px 18px; }
.public-ticket-result.empty { display: grid; min-height: 120px; place-items: center; color: var(--muted); font-size: 13px; text-align: center; }
.public-tracked-head { padding-top: 16px; }
.public-result-fields { padding-top: 14px; }
.public-updates { display: grid; gap: 8px; padding-top: 15px; margin-top: 15px; border-top: 1px solid var(--line); }
.public-updates h3 { margin: 0; color: var(--muted); font-size: 10px; font-weight: 750; letter-spacing: 0.07em; text-transform: uppercase; }
.public-update-item { display: grid; gap: 4px; padding: 9px 10px; border: 1px solid #edf0ed; border-radius: 6px; background: #fbfcfa; }
.public-update-item strong { color: var(--ink); font-size: 12px; line-height: 1.35; }
.public-update-item time { color: var(--muted); font-size: 11px; }
.public-queue-note { display: grid; gap: 10px; padding: 18px; }
.public-queue-note > svg { width: 28px; height: 28px; color: var(--teal); }
.public-queue-note h2 { font-size: 17px; }
.public-queue-note p { margin: 0; color: var(--muted); font-size: 13px; line-height: 1.5; }
.public-sop-link { display: inline-flex; align-items: center; gap: 8px; width: fit-content; color: var(--teal-dark); font-size: 13px; font-weight: 750; text-decoration: none; }
.public-sop-link:hover { text-decoration: underline; }
.public-sop-link svg { width: 16px; height: 16px; }
.public-email-event-grid { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.public-footer { padding: 22px 16px 28px; border-top: 1px solid #2a2a2a; color: #fff; font-size: 12px; text-align: center; }

@media (max-width: 1100px) {
  .workspace-grid { grid-template-columns: 1fr; }
  .dashboard-grid { grid-template-columns: 1fr; }
  .project-grid { grid-template-columns: minmax(0, 1fr); }
  .team-queue-board { grid-template-columns: 1fr; }
  .docs-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .public-grid { grid-template-columns: 1fr; }
  .public-side { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .owner-queue { border-right: 0; }
  .detail-panel { max-width: none; }
  .detail-panel .detail-section:last-child { padding-bottom: 18px; }
}
@media (max-width: 840px) {
  .app-shell { grid-template-columns: 68px minmax(0, 1fr); }
  .sidebar { padding: 14px 8px; }
  .brand { justify-content: center; padding: 3px; }
  .brand span, .nav-item span, .nav-item b, .sidebar-docs p, .sidebar-docs a span, .location-switch span:not(.location-dot), .location-switch i, .profile-button > span:nth-child(2), .profile-button > i { display: none; }
  .nav-item, .location-switch, .profile-button { justify-content: center; padding: 8px; }
  .sidebar-docs { gap: 4px; padding-top: 0; border-top: 0; }
  .sidebar-docs a { justify-content: center; min-height: 38px; padding: 8px; }
  .topbar, main { padding-left: 22px; padding-right: 22px; }
  .metrics { grid-template-columns: repeat(2, 1fr); }
  #dashboardMetrics { grid-template-columns: repeat(2, 1fr); }
  .metric:nth-child(2) { border-right: 0; }
  .metric:nth-child(-n+2) { border-bottom: 1px solid var(--line); }
  .queue-filters { grid-template-columns: repeat(2, 1fr); }
  .request-grid { grid-template-columns: repeat(2, 1fr); }
  .public-ticket-form .request-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .notification-choice-grid, .settings-notification-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .settings-grid { grid-template-columns: 1fr; }
  .kiosk-view { margin-left: -22px; margin-right: -22px; }
}
@media (max-width: 600px) {
  .app-shell { display: block; }
  .docs-shell { width: min(100% - 20px, 760px); padding: 24px 0 40px; }
  .docs-grid { grid-template-columns: 1fr; }
  .doc-card { min-height: 0; }
  .public-shell { width: min(100% - 20px, 760px); padding: 14px 0 30px; }
  .public-topbar { align-items: flex-start; flex-direction: column; }
  .public-grid, .public-side { grid-template-columns: 1fr; }
  .public-panel-heading { padding: 18px; }
  .public-ticket-form .request-grid { grid-template-columns: 1fr; }
  .public-tracking-form { grid-template-columns: 1fr; }
  .public-tracking-form .command-button { width: 100%; }
  .sidebar { position: fixed; bottom: 0; left: 0; z-index: 2; display: grid; grid-template-columns: 1fr; width: 100%; min-height: 62px; padding: 6px; border-top: 1px solid rgba(255,255,255,0.12); }
  .brand, .sidebar-spacer, .sidebar-docs, .location-switch, .profile-button { display: none; }
  .nav-list { grid-column: 1 / -1; grid-template-columns: repeat(auto-fit, minmax(44px, 1fr)); gap: 2px; }
  .nav-item { min-width: 0; min-height: 48px; gap: 0; padding: 6px 4px; }
  .nav-item.active { background: rgba(101, 210, 186, 0.16); }
  .work-area { padding-bottom: 62px; }
  .topbar { min-height: 60px; padding: 0 14px; }
  .preview-switch { max-width: 150px; padding: 0 7px; }
  .preview-switch span { display: none; }
  .preview-switch select { max-width: 108px; font-size: 11px; }
  .preview-banner { padding: 8px 14px; font-size: 12px; }
  .crumbs span, .crumbs i { display: none; }
  main { padding: 22px 14px 30px; }
  h1 { font-size: 24px; }
  .topbar-actions .command-button { width: 36px; padding: 0; font-size: 0; }
  .topbar-actions .command-button i { width: 19px; height: 19px; }
  .page-heading { margin-bottom: 18px; }
  .metrics { margin-left: -14px; margin-right: -14px; border-left: 0; border-right: 0; }
  .metric { min-height: 88px; padding: 13px; }
  .panel-toolbar { flex-wrap: wrap; }
  .segmented-control { flex-wrap: wrap; }
  .search-field { order: 3; flex-basis: calc(100% - 46px); }
  .queue-filters { grid-template-columns: 1fr; }
  .kiosk-view { min-height: calc(100vh - 60px); margin: -22px -14px -30px; }
  .kiosk-topbar { padding: 0 14px; }
  .kiosk-content { padding: 32px 16px 40px; }
  .kiosk-intro h1 { font-size: 28px; }
  .request-grid, .form-grid { grid-template-columns: 1fr; }
  .form-grid { gap: 15px; padding: 18px; }
  .form-span { grid-column: auto; }
  .custom-field-grid { grid-template-columns: 1fr; }
  .notification-choice-grid, .settings-notification-grid { grid-template-columns: 1fr; }
  .settings-grid { grid-template-columns: 1fr; }
  .custom-field-grid .form-span { grid-column: auto; }
  .calendar-preview { grid-template-columns: 1fr; }
  .calendar-preview-date { min-height: 70px; }
  .calendar-preview-grid { grid-template-columns: 1fr; }
  .ticket-form fieldset { padding: 18px; }
  .request-type { min-height: 76px; padding: 12px; gap: 9px; }
  .form-footer { align-items: stretch; flex-direction: column; padding: 16px 18px; }
  .submit-button { width: 100%; }
  .status-view { margin: 20px 0; }
  .status-box { padding: 20px; }
  .tracking-form { grid-template-columns: 1fr; }
  .tracking-form .command-button { width: 100%; }
  .work-item, .termination-item { grid-template-columns: minmax(0, 1fr) auto; gap: 8px; }
  .work-item > :nth-child(2), .work-item > :nth-child(3), .work-item > :nth-child(4), .termination-item > :nth-child(2), .termination-item > :nth-child(3), .termination-item > :nth-child(4) { display: none; }
  .project-location-heading { align-items: flex-start; flex-direction: column; }
  .project-card-head { grid-template-columns: 1fr; align-items: start; }
  .project-status-field { width: min(240px, 100%); }
  .project-control-grid, .project-task-form, .project-task-route-form { grid-template-columns: 1fr; }
  .project-task-route-form, .project-task-ticket-meta { padding-left: 44px; }
  .project-task-route-button { justify-self: start; }
  .dashboard-row { grid-template-columns: minmax(0, 1fr) 64px; }
  .dashboard-row .bar { display: none; }
}